Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, EIL Global caters to the digital transformation journey of enterprises through professional and managed services across the entire spectrum of IT infrastructure, including AIOPS, AI-based workforce automation, and blockchain solutions. We have clients and offices across Asia Pacific and EMEA locations.

Job Overview

We are seeking a Mid-Level HR IT Applications Support Engineer to join our team in Bengaluru on a full-time basis. The ideal candidate will provide support for our Human Resources Information Systems (HRIS) and other HR-related IT applications. The role involves troubleshooting, data integration, and ensuring that service level agreements (SLAs) are met.

Qualifications and Skills

• Experience with Human Resources Information Systems (HRIS) (Mandatory skill)
• Experience with IT application support (Mandatory skill)
• Familiarity with workday support and resolutions management
• Proficiency in data integration processes and tools
• Strong skills in HR software implementation and optimization
• Competency in application troubleshooting and problem-solving
• Experience in adhering to and managing Service Level Agreements (SLA)
• Strong analytical skills and ability to work with cross-functional teams

Roles and Responsibilities

• This role expects the candidate to apply technical and functional knowledge of Workday and related tools for development of new capabilities as well as support of the existing implementation.
• Collaborate with external software vendors and System Integrators on project implementation and ongoing support, ensuring adherence to established SLA’s.
• Develops and maintains relationships with business SMEs and end users. Uses deep business and functional knowledge to drive engagement on major IT initiatives and ongoing support.
• Take on the role of an SME on IT projects impacting HR and Payroll applications. Ensure the business requirements are fully captured to create superior solutions for the company.
• Create test scripts, perform functional testing, and documentation of test results.
• Provide training to business users as needed on Workday and applicable HR / Payroll applications and related tools/processes.
• Drive the resolution of production support incidents.
• Drives creative problem solving. Applies in-depth technical knowledge to various technology areas or functions to resolve recurring support incidents.
• Uses formal system implementation methodologies during project preparation, requirements gathering, design, build/test and deployment.