Company Overview

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. EIL Global caters to the digital transformation journey of enterprises through professional and managed services across the entire spectrum of IT Infrastructure along with AIOPS, AI-based Workforce Automation and Blockchain Solutions.

Job Overview

EIL Global IT Solutions and Services Pvt Ltd is seeking a Junior Desktop Support Engineer in Ujjain. This is a Part-Time, Freelance position suitable for individuals with 1 to 3 years of work experience in the IT industry. The ideal candidate will have a strong background in troubleshooting and technical support.

Qualifications and Skills

• Troubleshooting (Mandatory skill): Demonstrable ability to identify and resolve various technical issues efficiently.
• Technical Support (Mandatory skill): Proven experience in providing technical assistance and support to end-users.
• Help Desk Support (Mandatory skill): Practical experience in managing and addressing help desk tickets effectively.
• Hardware maintenance: Expertise in maintaining and repairing hardware components and peripherals.
• Software installation: Knowledge in installing, configuring, and updating software applications.
• Network configuration: Proficiency in setting up and managing network configurations, including Wi-Fi and LAN.
• IT Support: Ability to provide comprehensive IT support, including responding to breakdowns and system errors.

Roles and Responsibilities

• Provide technical support for desktop and laptop users, including troubleshooting hardware and software issues.
• Manage and resolve help desk tickets related to technical problems and user queries.
• Perform routine maintenance and updates on hardware and software systems.
• Set up and configure network devices such as routers, switches, and access points.
• Offer guidance and support to users for any technical difficulties they encounter.
• Document all technical issues and solutions for future reference.
• Collaborate with other IT team members to ensure seamless service delivery.
• Stay updated with the latest industry trends and best practices in IT support and desktop management.