Company Overview

EIL Global is a leading IT service provider operating across the Asia Pacific and EMEA regions. We specialize in delivering comprehensive IT services that include desktops, servers, networks, and data centre technologies. As part of our commitment to supporting the digital transformation journey of enterprises, we offer both professional and managed services across the IT infrastructure spectrum, leveraging advanced technologies such as AIOPS, AI-based workforce automation, and blockchain solutions.

Job Overview

This is a mid-level position for a Desktop Support Engineer located in Melbourne. This role involves working with clients to ensure the smooth functioning of desktop environments within their IT infrastructure. The position demands effective troubleshooting and maintenance of various IT systems.

Qualifications and Skills

• Proficient in troubleshooting Windows operating systems to quickly identify and resolve issues affecting system performance or access.
• Experience in managing Active Directory for handling user accounts, authentication, and maintaining security protocols.
• Proficiency in using remote desktop tools to provide support to users and ensure efficient problem resolution without physical presence.
• Strong capability in network diagnostics to pinpoint connectivity issues and ensure seamless communication within the IT infrastructure.
• Skilled in hardware repair and maintenance to manage, troubleshoot, and fix hardware-related issues that may arise.
• Knowledge of ITIL frameworks to incorporate best practices in IT service management and improve the quality-of-service delivery.
• Experience in reimaging techniques for desktops and laptops to ensure they are ready for deployment with the necessary configurations and software.
• Capability to install and configure servers and printers, ensuring optimal performance and connectivity within the office environment.

Roles and Responsibilities

• Provide desktop support and maintenance services to ensure seamless operation of client systems and troubleshooting of technical issues.
• Configure and manage Active Directory and other system administration tasks to support client-specific requirements and security protocols.
• Conduct regular system diagnostics and repairs, ensuring hardware and software systems operate efficiently and effectively.
• Utilize remote desktop and support tools to assist users in resolving technical challenges promptly and thoroughly.
• Collaborate with network and server teams to maintain and improve the infrastructure, ensuring reliability and availability of systems.
• Engage in continuous learning to understand emergent technologies and apply innovative solutions to client IT environments.
• Document system configurations, updates, and service requests for process improvement and knowledge sharing within the team.
• Provide assistance in the deployment of new technologies and infrastructure setup, aligning with client objectives and technological advancements.