Company Overview

EIL Global is a leading IT services provider with expertise in desktops, servers, networks, and data centre technologies. Headquartered in Adelaide, Australia, the company serves clients across Asia Pacific and EMEA regions. Through professional and managed services, EIL Global supports enterprises in their digital transformation, encompassing AIOPS, AI-based Workforce Automation, and Blockchain Solutions.

Job Overview

We are seeking a dedicated Desktop Support Engineer to join our team in Brisbane, Eagle Farm. This is a full-time, mid-level position requiring 4 to 6 years of relevant work experience. The successful candidate will provide essential support in maintaining and optimizing desktop environments while ensuring top-notch service delivery to our clients.

Qualifications and Skills

• Minimum 4 years of professional experience in desktop support environments, ensuring efficient resolution of technical issues.
• Must have strong desktop support skills (Mandatory skill), with an ability to oversee and enhance the performance of desktop systems.
• Proven expertise in managing and administering Active Directory to ensure smooth user and policy management across the organization.
• Proficiency in Office 365 support, including setup, troubleshooting, and maintaining productivity applications for users.
• Experienced in using network diagnostic tools to identify and rectify connectivity and performance-related issues.
• Hands-on experience with remote desktop software to provide seamless support for remote users and troubleshoot issues effectively.
• Knowledge and usage of SCCM (System Center Configuration Manager) to manage and deploy operating systems, patches, and software updates.
• Competence in hardware repair and maintenance, ensuring minimal downtime and effective resource utilization.
• Familiarity with ITIL best practices to ensure service management quality and continuous improvement initiatives.

Roles and Responsibilities

• Provide operational support and troubleshooting services for hardware and software issues on desktop and laptop environments.
• Manage desktop-related incidents and service requests, ensuring timely response and resolution in line with service level agreements.
• Work closely with IT teams to enhance the efficiency and reliability of desktop systems and related applications.
• Conduct routine maintenance checks and upgrades to prevent potential issues and ensure a seamless user experience.
• Implement security protocols and measures to safeguard company data and resources across desktop environments.
• Create and maintain detailed technical documentation to assist in knowledge management and training initiatives.
• Engage in continuous learning and development to stay abreast of emerging technologies and solutions in the desktop support domain.
• Contribute to project initiatives by providing technical expertise and support as required by the organization and its clients.