Company Overview

EIL Global Pty Ltd is a leading IT service provider operating across Asia Pacific and EMEA. Headquartered in Adelaide, Australia, we specialize in comprehensive IT infrastructure solutions, including desktops, servers, and networks. Our offerings extend to AIOPS, AI-based workforce automation, and blockchain solutions, aiding enterprises in their digital transformation journey.

Job Overview

We are seeking a committed Desktop Support Engineer for a freelance, mid-level position located in Eagle Farm. As a pivotal part of our technical team, you will apply your skills to offer exceptional desktop support and tackle technical challenges, ensuring smooth IT operations.

Qualifications and Skills

• Troubleshooting skills to diagnose and resolve hardware and software issues efficiently and effectively (Mandatory skill).
• Proficiency in desktop support tasks, ensuring end-users experience minimal downtime and maximum productivity (Mandatory skill).
• Experience in IT support, providing exceptional customer service to resolve technical challenges promptly.
• Technical support knowledge to address and solve diverse issues across various platforms and environments.
• Laptop support skills to maintain, repair, and optimize laptop performance for enterprise users.
• Experience with System Center Configuration Manager (SCCM) for managing system deployments and configurations.
• Expertise in using ticketing tools to manage, track, and resolve user issues systematically and efficiently.
• Strong computer hardware troubleshooting capabilities to maintain optimal system functionality and uptime.

Roles and Responsibilities

• Provide frontline desktop support to end-users, troubleshooting hardware and software issues efficiently.
• Use ticketing systems to track user requests and issues, ensuring timely resolution and communication.
• Collaborate with other IT professionals to diagnose and repair network and connectivity issues promptly.
• Maintain hardware and software inventories, ensuring up-to-date records of all IT assets.
• Assist in deploying new workstations and peripherals, ensuring proper configuration and user readiness.
• Support the SCCM environment for deploying applications, updates, and maintaining configurations.
• Continuously monitor system performance and provide recommendations for improvements.
• Document procedures and troubleshooting steps for common issues to enhance knowledge sharing within the team.