Company Overview

EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a leading IT services provider across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies including desktop, server, network, and data center solutions. eilglobal.com.au.

Job Overview

We are seeking a Junior Desktop and Network Support Specialist for a part-time role based in Brisbane. As a vital member of our support team, you will be responsible for ensuring seamless IT operations by providing exceptional desktop and network support. This role demands a proactive approach to troubleshooting and an eagerness to learn and grow within a dynamic IT environment at EIL Global.

Qualifications and Skills

• Excellent troubleshooting skills for Windows OS, a critical role component (Mandatory skill).
• Experience in Active Directory management to ensure the efficient operation of user access and system security.
• Proficiency in remote desktop software like TeamViewer to assist in remote troubleshooting and support.
• Strong knowledge of Microsoft 365 administration to manage productivity tools and email services effectively.
• Competence in network configuration and diagnostics to maintain optimal network performance and connectivity.
• Experience in hardware repair and maintenance for essential support and equipment upkeep.
• Familiarity with SCCM (System Center Configuration Manager) for deploying, managing, and updating enterprise systems.
• Skills in imaging and reimaging desktop systems, ensuring rapid deployment and restoration of systems.

Roles and Responsibilities

• Provide first-level support to desktop users and ensure effective troubleshooting of issues promptly.
• Assist in the management and maintenance of network infrastructure to guarantee business continuity.
• Utilize remote desktop software to resolve support incidents efficiently and enhance user experience.
• Manage user accounts and security settings via Active Directory, maintaining enterprise security standards.
• Perform regular maintenance and repair of hardware, ensuring readiness and functionality.
• Administer Microsoft 365 tools and services, ensuring user access and productivity.
• Employ SCCM for managing software distribution, patch management, and desktop configurations.
• Collaborate with the IT team to deploy, image, and reimage desktops and laptops, ensuring quick rollouts.

Please share updated CV or references (friends who will be interested) to della.joseph@eilglobal.com.