Company Overview

We are EIL Global IT Solutions and Services Pvt Ltd, a company providing IT services across Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, EIL Global specializes in various technologies including desktops, servers, networks, and data centre technologies. We excel in supporting the digital transformation journey of enterprises through professional and managed services, covering the entire spectrum of IT Infrastructure along with AIOPS, AI-based Workforce Automation, and Blockchain Solutions. With offices and clients located across multiple regions, EIL Global is a leader in IT industry.

Job Overview

We are seeking a Junior Deskside Support Engineer to join our team in Hyderabad. This role requires 1 to 3 years of relevant work experience and is a full-time position. As a Deskside Support Engineer, you will be responsible for providing technical support and troubleshooting for desktop, operating system, and network-related issues.

Qualifications and Skills

• Minimum of 1 to 3 years of work experience in a similar role.
• Strong hardware troubleshooting skills (Mandatory skill).
• Proficiency in operating system configuration (Mandatory skill).
• In-depth knowledge of network connectivity issues (Mandatory skill).
• Experience with software installation and updates.
• Ability to provide remote desktop support and assistance to users.
• Technical support expertise for resolving IT issues promptly.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.

Roles and Responsibilities

• Provide deskside support to end-users for resolving hardware and software issues.
• Troubleshoot and resolve operating system configuration problems.
• Ensure network connectivity and address network-related issues.
• Install and maintain software applications on user desktops.
• Provide remote desktop support and address issues in a timely manner.
• Maintain documentation of support activities and resolutions.
• Collaborate with other IT team members to address complex issues.
• Offer technical support and guidance to end-users to enhance their productivity.