About the Role:

·        A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Expand the list of resources and providers to assure there are no gaps in services

Responsibilities:

·        Assessing the service needs of clients and linking them to the appropriate resources and providers.

·        Planning and organizing production and dispatch schedules with store executives

·        Facilitating programs and services and transportation.

·        Assess client issues and provide recommendations to fix problems

·        Ensure each client is given the necessary services and follow up to fill ongoing service needs

·        Maintain good relationships with service providers and clients to keep customer base

·        Answer telephones and respond to email inquiries in the office

Candidates Requirements:

·        Fluency with all three languages such as : Hindi, Gujarati and English

·        Proficient in Typing

·        Accuracy and Attention to Detail

·        Proficiency in Microsoft Office, CRM, ERP and software programs

·        Excellent Customer Service and Problem Serving Skills

·        The ability to work well under deadlines and to multitask

·        Preferred Qualification : Graduates / Bachelor’s Degree Holder

·        2-3 years of industry experience or a related customer service experience required

Location:

Ellisbridge, Ahmedabad

Salary:

As per Qualification and Experience