Job Overview

We are hiring a Customer Experience Executive (Marathi) to join our team at eFeed. As a Customer Experience Executive, you will be responsible for providing excellent customer service and support to our Marathi-speaking customers. You will play a crucial role in ensuring customer satisfaction and helping them optimize their animal feeds/ration. This is a full-time position located in Lucknow, Uttar Pradesh, India.

Roles and Responsibilities

• Provide prompt and efficient customer support to Marathi-speaking customers via telephone, email, and chat
• Understand customer needs and requirements, and provide appropriate solutions
• Assist customers in using our tech application to plan, create, and optimize animal feeds/ration
• Follow up with customers to ensure their satisfaction and address any issues or concerns
• Collaborate with the sales team to identify business development opportunities
• Maintain accurate and detailed records of customer interactions and transactions
• Stay up-to-date with product knowledge and industry trends
• Assist in translating and localizing customer-facing materials from English to Marathi
• Contribute to the continuous improvement of our customer support processes and procedures

Qualifications and Skills

• 1 to 3 years of experience in customer service or a related field
• Fluency in Marathi both written and spoken
• Strong communication and interpersonal skills
• Ability to empathize with customers and provide personalized support
• Good problem-solving and decision-making abilities
• Knowledge of animal nutrition or the agricultural industry is a plus
• Experience in business development, tele sales, or sales is preferred
• Ability to work independently as well as in a team
• Excellent organizational and time management skills

Company Overview

eFeed is an Animal Nutrition & Health company that utilizes farm level data of cattle and uses machine learning to- predict potential diseases, recommend localized feeding and estimate milking during the given lactation cycle. This helps in proactive diagnostics of animal health and recommendation of the right nutrition, medication, management, etc. for the animal. All this information goes in the form of digital advisory to farmers which is free of cost via smartphone. The digital advisory also acts like a digital ration balancing which helps farmers optimize their feed mix both in terms of quality and quantity.

We are a venture capital funded company and have raised more than 1 Million USD since inception in 2021 from the likes of Omnivore, Better Capital, Huddle, AngelList, Lets Venture, Venture Catalyst etc.