Company Overview

eFeed is India’s first & largest digital animal nutrition platform. Our mission is to help farmers plan, create, and optimize animal feeds/ration for enhanced productivity. We provide farmers with the tools and knowledge they need to make their own feed by mixing locally-sourced raw materials and high-quality premixes. With our state-of-the-art tech application, we recommend feed recipes and suggest good quality premixes to ensure the health benefits and productivity of their animals.

Job Overview

We are hiring a Customer Experience Executive (Marathi) to join our team at eFeed. As a Customer Experience Executive, you will be responsible for providing excellent customer service and support to our Marathi-speaking customers. You will play a crucial role in ensuring customer satisfaction and helping them optimize their animal feeds/ration. This is a full-time position located in Lucknow, Uttar Pradesh, India.

Qualifications and Skills

• 1 to 3 years of experience in customer service or a related field
• Fluency in Marathi both written and spoken
• Strong communication and interpersonal skills
• Ability to empathize with customers and provide personalized support
• Good problem-solving and decision-making abilities
• Knowledge of animal nutrition or the agricultural industry is a plus
• Experience in business development, tele sales, or sales is preferred
• Ability to work independently as well as in a team
• Excellent organizational and time management skills

Roles and Responsibilities

• Provide prompt and efficient customer support to Marathi-speaking customers via telephone, email, and chat
• Understand customer needs and requirements, and provide appropriate solutions
• Assist customers in using our tech application to plan, create, and optimize animal feeds/ration
• Follow up with customers to ensure their satisfaction and address any issues or concerns
• Collaborate with the sales team to identify business development opportunities
• Maintain accurate and detailed records of customer interactions and transactions
• Stay up-to-date with product knowledge and industry trends
• Assist in translating and localizing customer-facing materials from English to Marathi
• Contribute to the continuous improvement of our customer support processes and procedures