Your Responsibilities  

●     You assist integration partners and / or API customers with our application program interface (API)

●     You are a strong data driven investigator

●     You serve as a liaison between our integration partners and API product management

●     You work daily in at least one programming language, guiding customers that are implementing our APIs

●     You act as troubleshooter for production issues related to our API and document processing

●     You are comfortable using & writing coding samples and snippets of code to communicate with API integration partners, and eventually get code examples published on the developer portal.

●     You handle field API support emails and calls about API features, functionality, and integrations

●     You will join calls and (remote) meetings with integration partners every now and then to understand API requirements and / or provide integration consultancy.

Who are we looking for?       

●    You have a BS/BA degree, attended a coding bootcamp, done significant self learning or have a background in related work experience in technical (API) support engineering.

●    You can demonstrate and explain API knowledge

●    You don’t mind working in US and / or EU time zones every now and then

●    You take ownership of customer feedback and make sure API support tickets are answered in a timely fashion

●    You have demonstrated knowledge of at least one programming language

●    You have general knowledge of web technologies and related tools

●    You demonstrate strong technical writing skills (e.g. to write code examples)

●    You are a self starter

●    You are willing to provide API support by email, phone and remote meetings

●    Excellent English is required

●    You have a proven track record of interacting with customers and providing excellent support