Company Overview

EDHR is a leading Human Resources Services company specializing in education-based recruitment. By connecting qualified candidates with ideal job opportunities, we serve the unique needs of educational organizations. Our headquarters are in Bangalore, Karnataka, and we leverage advanced matching algorithms and a broad network to provide a variety of education-related roles. Our team is committed to supporting educational institutions in shaping the future by finding the right talent to create impactful educational experiences.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This full-time position is located in Mangaluru, and is ideal for a junior-level professional with 1 to 3 years of experience. The role involves providing excellent customer service, managing customer relationships, and supporting our education-based recruitment services. As a Customer Service Representative at EDHR, you will play a crucial role in ensuring client satisfaction and fostering strong relationships.

Qualifications and Skills

• Bachelor in relevant field
• Proficiency in CRM software to efficiently manage customer interactions and maintain accurate customer records.
• Excellent soft skills, including active listening, empathy, and effective communication, to handle customer inquiries and concerns professionally.
• Strong data entry skills to ensure all customer information and interactions are accurately recorded and maintained in the system.
• Multilingual proficiency to effectively communicate with a diverse client base, enhancing customer service and satisfaction.
• Strong customer relationship management abilities to build and sustain positive relationships with clients and stakeholders.
• Tele-calling skills with the ability to make targeted calls to potential and existing clients (Mandatory skill).
• Fluency in English with the ability to communicate clearly and professionally in verbal and written formats (Mandatory skill).
• Experience with lead generation techniques to identify and secure potential clients and business opportunities (Mandatory skill).

Roles and Responsibilities

• Act as the primary point of contact for customer queries, providing prompt and accurate information and assistance.
• Manage and update customer accounts and interactions in the CRM system, ensuring all records are current and accurate.
• Conduct tele-calling campaigns to generate leads, build client relationships, and promote our recruitment services.
• Collaborate with the sales and recruitment teams to address client needs and facilitate seamless service delivery.
• Foster positive relationships with existing clients by ensuring their service needs are met and exceeded.
• Identify potential areas for service improvement by analyzing customer feedback and complaints and providing insights to management.
• Participate in training and development workshops to enhance service delivery and customer engagement skills.
• Ensure adherence to company policies, procedures, and quality standards in all customer interactions and service delivery.

Candidates staying in Mangaluru and meeting the above criteria can apply by sending their resume to info@edhr.in