Company Overview

EatEasy is an online food ordering, dine in, and grocery delivery platform that provides B2C and B2B services. With over 10,000 restaurants, groceries, pharmacies, and gift shops in the UAE, we are a leading player in the market. Our mission is to provide convenient and reliable services to our customers, while ensuring a seamless experience for our partner businesses.

Job Overview

We are seeking a Manager to join our team at EatEasy - Order Food & Grocery Online. As a Manager, you will play a key role in overseeing and managing the daily operations of a team of 10 employees. This is a mid-level position requiring 4 to 6 years of experience. The job is located in Bangalore, Karnataka, India and is a full-time position.

Qualifications and Skills

• 4 to 6 years of experience in a similar role, preferably in the e-commerce or food delivery industry.
• Strong team management and leadership skills, with the ability to motivate and guide a team towards achieving goals.
• Excellent communication and interpersonal skills to effectively collaborate with internal teams and external partners.
• Proven track record in implementing and enforcing policies and procedures to ensure operational efficiency.
• Strong analytical and problem-solving skills to identify areas for improvement and propose effective solutions.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Proficiency in report writing and data management.
• Bachelor's degree in business administration or a related field.

Roles and Responsibilities

• Manage and oversee the day-to-day operations of our data team for our delivery platform in UAE.
• Ensure the smooth functioning of our services by coordinating with various teams and departments.
• Implement and enforce company policies and procedures to maintain operational efficiency and consistency.
• Monitor and analyze key performance metrics to identify areas of improvement and implement necessary changes.
• Manage a team of employees, including hiring, training, and conducting performance evaluations.
• Collaborate with cross-functional teams to develop and execute strategies for business growth.
• Build and maintain strong relationships with partner businesses to ensure their satisfaction and loyalty.
• Handle customer escalations and resolve any issues or complaints in a timely and satisfactory manner.
• Stay up-to-date with industry trends and developments to identify opportunities for innovation and growth.