Company Overview

EASA College of Engineering & Technology (Autonomous) is a prominent institution offering higher education in Coimbatore, Tamil Nadu, India. With a dedicated team of 201-500 employees, the college excels in offering quality education in the engineering and technology fields. Situated along NH-47 Palakkad Main Road, the institution is committed to fostering an environment that encourages academic excellence and innovation. For more details, visit their website at easacollege.com.

Job Overview

EASA College is seeking a Junior Telecaller to join their team in Coimbatore. This full-time position requires a candidate with one to three years of relevant work experience. The role involves interacting with potential students and assisting in the admission process, necessitating excellent communication and interpersonal skills. The successful candidate will play a crucial part in enhancing the college's outreach and support services.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) for effective interaction with students and parents.
• Customer service skills (Mandatory skill) to handle inquiries and provide detailed information.
• Active listening abilities to understand the needs and concerns of callers accurately.
• Persuasion skills to effectively convey the benefits of enrolling at EASA College.
• Strong phone etiquette to maintain professionalism during conversations.
• Problem-solving skills to address any issues or concerns raised by callers.
• Time management skills to efficiently handle multiple calls and tasks throughout the day.
• A minimum work experience of 1 year, but not more than 3 years, in a similar role is required.
• Any degree is eligible, with a preference for candidates who have a college or university education background.
• Experience in an education-oriented work environment is preferable.

Roles and Responsibilities

• Initiate and maintain effective communication with prospective students and their families.
• Provide detailed information about the various courses and admission procedures at the college.
• Respond promptly to inquiries and guide students through the application process.
• Follow up on leads and ensure documentation is maintained for future reference.
• Work closely with the admission team to enhance student recruitment strategies.
• Update and maintain accurate records of communications and interactions with prospective students.
• Assist in organizing admission and orientation events.
• Continuously gather feedback to improve the outreach and telecommunication process.