Company Overview

EASA College of Engineering & Technology, an autonomous institution, is a prominent player in the higher education sector based in Coimbatore, Tamil Nadu, India. The college is dedicated to offering advanced educational programs and currently boasts a team of 201-500 employees working tirelessly to foster academic excellence. Learn more about us at http://www.easacollege.com.

Job Overview

We are seeking a dedicated Software Support Engineer with a minimum of 4 years and a maximum of 6 years of experience to join our team on a full-time basis. This mid-level position is based in Coimbatore. The candidate will be responsible for providing software support for various applications and ensuring smooth operation within the educational environment of the institution.

Qualifications and Skills

• Experience with both Linux and Windows Server environments. Troubleshooting skills are a must to ensure seamless maintenance and technical support (Mandatory skill).
• Proficiency in SQL for managing databases, ensuring efficient data retrieval and manipulation for various applications.
• Good command of Python programming to automate repetitive tasks and support software applications.
• Working knowledge of Customer Relationship Management (CRM) software to support and manage user queries effectively.
• Experience utilizing Jira for issue tracking and project management, ensuring tasks are prioritized and completed on schedule.
• Familiarity with Application Performance Monitoring (APM) tools for monitoring and improving software performance.
• Strong customer service skills to maintain positive relationships and efficiently address user concerns.
• Excellent analytical skills to diagnose issues, propose solutions, and implement fixes timely and effectively.

Roles and Responsibilities

• Provide first-line support to users by diagnosing, troubleshooting, and resolving software issues.
• Maintain and monitor application performance, ensuring all systems are running smoothly and efficiently.
• Collaborate with the development team to identify and rectify software bugs and issues.
• Document and track issues and solutions using Jira to ensure transparent communication and follow-up.
• Engage with other stakeholders to ensure software solutions meet business needs and enhance the educational experience.
• Continually update technical skills and knowledge to keep up with technological advancements.
• Participate in software installation projects, updates, and maintenance tasks as necessary.
• Assist in optimizing existing software systems and introducing innovative solutions to improve performance.