• Excellent communication in English and Hindi

• A call center agent's job description is to provide courteous and

professional phone support to callers, whether they need help

troubleshooting a technical issue

• Answering customers' questions about its products and offering

suggestions to fit their needs; handling the order process and taking

payments;

• Updating customer account information, as needed; and escalating

calls when a manager or higher level representative is needed

To most effectively help customers, call center agents need to

understand the company's offerings and to be able to -communicate

policies and product information well.

It Is diso important to be empathetic, have a positive attitude and to ba

able to stay calm and polite, even when callers get upset.

• Being organized and focused is necessary for the agent to input

information into the company's computer systems while also talking to

the caller