Company Overview

VictaMan Services Pvt. Ltd. is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we dare to offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide. To apply email- shanukumar@earlyjobs.in or whatsapp- +917061963566.

Job Overview

We are looking for a highly motivated Customer Support Executive to join our team in Bengaluru. This is a full-time, entry-level position suitable for freshers with 0 to 1 year of work experience. The role requires individuals with excellent communication skills and problem-solving abilities, offering them an opportunity to grow with our dynamic organization.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving abilities (Mandatory skill)
• Empathy towards customers
• Patience in dealing with difficult situations
• Ability to multitask
• Knowledge of product/service offerings
• Attention to detail
• Ability to remain calm under pressure

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Assist customers in understanding and using the company's products and services.
• Document customer interactions and issues accurately in the system.
• Coordinate with internal teams to provide timely solutions to customer problems.
• Follow up on unresolved queries and provide customers with updates.
• Identify opportunities to improve customer support processes and provide feedback to the management.
• Maintain a customer-centric approach in all interactions, ensuring customers feel valued and supported.