A dedicated Tele Counsellor is needed to guide and assist clients, ensuring a smooth and positive experience. This role involves managing both inbound and outbound calls, handling client inquiries, and providing professional advice.

Key Responsibilities:

• Engage with clients to understand their needs and provide relevant information.
• Offer personalized counseling and advice on company services.
• Promptly handle client queries to maintain high satisfaction levels.
• Accurately document client interactions and gather feedback.
• Follow up on leads to convert them into customers.
• Meet or exceed set individual and team performance targets.

Requirements:

• Educational Requirement: Minimum of a graduate or 12th pass with results available.
• Experience: Preferred background in voice process or customer service roles.
• Skills: Strong communication in both English and Hindi, good problem-solving skills, and a customer-focused approach.
• Other Attributes: Ability to work effectively in a fast-paced environment with a positive outlook.

This is a great role for individuals passionate about customer service and counseling, looking to work in a supportive and goal-driven team.