Company Overview

VictaMan Services Private Limited is a rapidly growing offshore mobile and web app development company located in the software capital of India, Bangalore. With a passionate team of tech-savvy professionals, marketing experts, and top-tier recruiters, we offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide. Our team comprises 51-200 employees, dedicated to providing innovative IT services.

Job Overview

We are seeking a Customer Service Representative (Fresher) to join our dynamic team in Bengaluru. This is a full-time position ideal for recent graduates looking to kickstart their career in customer service. The role requires minimal work experience ranging from 0 to 1 year.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Strong problem-solving abilities (Mandatory skill)
• High level of patience (Mandatory skill)
• Empathy towards clients and their needs
• Ability to adapt to dynamic and changing environments
• Proficiency in active listening to understand and address customer inquiries
• Effective time management skills to handle multiple tasks efficiently
• Capability to resolve conflicts and handle difficult situations professionally

Roles and Responsibilities

• Manage incoming customer inquiries via phone, email, and chat
• Provide accurate, valid, and complete information by using the right methods and tools
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain detailed records of customer interactions, process customer accounts, and file documents
• Keep up-to-date with product knowledge to provide optimal customer support
• Collaborate with the technical team to troubleshoot and resolve customer issues
• Follow communication procedures, guidelines, and policies to ensure high service quality
• Take the extra mile to engage customers and ensure their satisfaction