Company Overview

Victaman Services Pvt. Ltd. is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we dare to offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide. VictaMan Services Private Limited has 51-200 employees employees and belongs to the Information Technology & Services industry. For more information, contact us sharbani@earlyjobs.in or 9355436202.

Job Overview

VictaMan Services Private Limited is seeking a highly motivated and client-oriented individual for the role of Customer Relationship Management (CRM). This is a full-time, fresher-level position based in Bengaluru. The ideal candidate will have 0 to 1 year of work experience and will be enthusiastic about building strong relationships with our clients while providing exceptional customer service.

Qualifications and Skills

• Communication Skills (Mandatory skill): Proven ability to clearly and effectively communicate both orally and in writing with different stakeholders.
• Problem-Solving (Mandatory skill): Strong analytical and troubleshooting skills to resolve client queries and issues promptly.
• Sales Skills (Mandatory skill): Basic understanding of sales techniques and ability to upsell and cross-sell services to clients.
• Interpersonal Skills: Ability to build and maintain positive working relationships with clients and team members.
• Analytical Skills: Proficiency in analyzing customer data and providing insights to improve customer satisfaction and retention.
• Attention to Detail: Keen eye for detail to ensure the accuracy of client information and uphold data integrity.
• Time Management: Efficiently manage time to handle multiple tasks and meet deadlines effectively.
• Adaptability: Flexibility to adapt to changing business needs and customer requirements.

Roles and Responsibilities

• Manage and maintain strong, long-lasting customer relationships through regular interactions and follow-ups.
• Serve as the primary point of contact for client queries and resolve issues in a timely manner.
• Understand customer needs and recommend appropriate solutions to improve their satisfaction and loyalty.
• Monitor and track customer interactions and feedback to identify trends and areas for improvement.
• Collaborate with internal teams to ensure consistent and high-quality customer service delivery.
• Update and maintain customer databases with accurate and up-to-date information.
• Assist in developing strategies to improve client retention and drive business growth.
• Participate in training programs and team meetings to stay updated on company services and processes.