Company Overview

VictaMan Services Pvt. Ltd. is a rapidly growing offshore mobile and web app development company located in Bangalore, the software capital of India. With a passionate team of tech-savvy professionals, marketing experts, and the best recruiters, we dare to offer the latest digital technologies, marketing, and recruitment solutions to our clients worldwide. The company website is https://www.victaman.com. The headquarters is located in Bangalore, Karnataka. The company belongs to the Information Technology & Services industry.

Job Overview

We are looking for a dynamic Customer Relationship Management (CRM) professional to join our team at VictaMan Services Private Limited. This is a full-time position based in Bengaluru. The ideal candidate will play a pivotal role in managing and enhancing relationships with our esteemed clients and ensuring their satisfaction with our services.

Qualifications and Skills

• Excellent communication skills, both written and verbal (Mandatory skill)
• Exceptional problem-solving abilities to address client issues promptly (Mandatory skill)
• Patience to handle multiple client interactions courteously (Mandatory skill)
• Empathy to understand and anticipate client needs
• Adaptability to rapidly changing client requirements and market conditions
• Active listening skills to capture and effectively respond to client feedback
• Conflict resolution skills to manage and resolve client disputes professionally
• Comprehensive knowledge of our products and services

Roles and Responsibilities

• Manage and nurture client relationships to ensure aligned goals and satisfied clients
• Engage with clients to understand their needs and provide tailored solutions
• Monitor and manage client accounts to ensure timely delivery of services
• Act as the primary point of contact for client inquiries and issues
• Collaborate with internal teams to ensure seamless service delivery
• Gather and analyze client feedback to improve service offerings
• Conduct regular client reviews to evaluate performance and drive client satisfaction
• Stay updated on industry trends to provide clients with innovative solutions