**Job Description**You will be part of a growing team of customer service professionals, responsible for providing exceptional service across phone, email, and live chat. Your role will involve answering customer inquiries, resolving issues, and building relationships with customers in a dynamic environment.

 **Key Responsibilities**

1. **Customer Interaction:** Handle inbound and outbound customer calls, emails, and chat.

2. **Issue Resolution:** Resolve customer concerns quickly and efficiently.

3. **Relationship Building:** Foster strong customer relationships with clear and empathetic communication.

4. **Process Adherence:** Follow company policies and procedures to ensure high service quality.

5. **Performance Metrics:** Meet or exceed key performance indicators (KPIs) such as call volume, resolution time, and customer satisfaction.

6. **Teamwork:** Collaborate with team members to reach common goals.

 **What We’re Looking For**

- **Communication Skills:** Strong verbal and written communication skills in English and Hindi (additional regional language is a plus).

- **Technical Skills:** Basic computer literacy, especially in MS Office.

- **Problem-Solving Skills:** Ability to analyze and resolve customer issues.

- **Adaptability:** Able to perform well in a fast-paced, dynamic environment.

- **Positive Attitude:** Self-motivated with a solution-oriented mindset.

**What We Offer**

- **Competitive Salary:** Attractive pay package.

- **Growth Opportunities:** Room for career advancement and professional development.

- **Flexible Shifts:** Work hours to suit your lifestyle.

- **Supportive Work Culture:** A collaborative, inclusive, and encouraging work environment.