Company Overview

VictaMan Services Private Limited is a dynamic offshore mobile and web app development company headquartered in Bangalore, India's software capital. Our dedicated team of tech enthusiasts, marketing specialists, and top recruiters delivers cutting-edge digital technologies, marketing, and recruitment solutions to clients worldwide. With a workforce of 51-200 employees, we belong to the Information Technology & Services industry. For more information, visit our website at www.victaman.com.

Job Overview

We are seeking a motivated Customer Care Representative to join our team at VictaMan Services Private Limited. This full-time position is based in Bangalore and is ideal for freshers looking to embark on a rewarding career in customer support. As a Customer Care Representative, you will play a crucial role in addressing customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Qualifications and Skills

• Possess excellent communication skills to efficiently interact with customers, providing clear and concise information.
• Demonstrate strong problem-solving abilities to identify customer issues and develop effective solutions promptly.
• Exhibit active listening skills to understand customer queries and concerns accurately, ensuring they feel heard and valued.
• Utilize conflict resolution skills to manage and resolve customer disputes, maintaining a calm and professional demeanor.
• Display exceptional time management skills to handle multiple customer interactions effectively, ensuring timely responses.
• Showcase adaptability to thrive in a fast-paced environment, adjusting to evolving customer needs and company processes.
• Maintain a customer-centric approach, prioritizing customer satisfaction and delivering high-quality service consistently.
• Collaborate with team members and other departments to share insights and improve the overall customer experience.

Roles and Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing accurate information about products and services.
• Resolve customer issues by applying problem-solving skills and escalating complex matters to appropriate departments when necessary.
• Maintain customer records by updating account information and documenting interactions precisely.
• Collaborate with team members to ensure a seamless customer support experience, sharing insights and feedback for continuous improvement.
• Meet individual and team performance targets in accordance with company policies and procedures.
• Participate in ongoing training sessions and workshops to enhance product knowledge and service skills.
• Contribute to a positive team environment, encouraging mutual collaboration and support among colleagues.