Company Overview

E9 Creative stands for Innovation and creative solutions to brighten up any environment. We believe in design communication to face lift and rejuvenate your space. We team up with enthusiastic Interior Designers, Decorators, Graphic Designers, Builders, Contractors, Owners and Occupants to create a better world. Our aesthetic sense and vision are what drives us to be a pioneer in our field. We are specialist in Wayfinding signage system, Interior Graphic for wall & glass, Branding & Identity. E9 Creative has 11-50 employees and is located in Bengaluru North, Karnataka. To learn more about us, please visit our website at www.e9creative.com.

Job Overview

We are seeking a talented and experienced Client Relationship Manager to join our team at E9 Creative, a leading design services company in Bengaluru. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty. This is a full-time position requiring 1 to 3 years of experience in client management. If you are passionate about design and have excellent communication and organizational skills, we would love to hear from you!

Qualifications and Skills

• Bachelor's degree in Business Administration, Marketing or a related field
• Proven experience in client relationship management or a similar role
• Excellent communication and negotiation skills
• Strong organizational and time management abilities
• Ability to work effectively in a fast-paced environment
• Team player with a customer-oriented mindset
• Proficient in MS Office and CRM software
• Experience in the design or creative industry is a plus

Roles and Responsibilities

• Build and maintain strong, long-lasting relationships with clients
• Act as the primary point of contact for assigned clients
• Develop a trusted advisor relationship with key client stakeholders
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within assigned accounts and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed