Customer Service Representative

24

Applications

Bengaluru
Full-Time
Fresher: Less than 1 year
15K - 20K (Per Month)
Posted on Feb 02 2024

About the Job

Skills

Communication
Phone Etiquette
Interpersonal Skills
Customer Service
Customer Support
English

Company Overview


Ez 4 Business Solution is a new generation recruitment consultancy firm that provides end-to-end recruitment assistance. Our goal is to match the right set of skills to drive business efficiency for our clients. With a team of 2-10 employees, we have successfully helped numerous companies find top talent to ensure their business runs efficiently. Learn more about us at www.e4b.in.


Job Overview


We are seeking a Customer Service Representative to join our team at Ez 4 Business Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer support and resolving inquiries in a timely manner. This role is based in Bengaluru, Karnataka, India and is a full-time position. We welcome fresher candidates with less than 1 year of experience to apply.


Qualifications and Skills


  • Excellent communication skills, both verbal and written.
  • Professional phone etiquette and active listening skills.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Previous experience in customer service or a related field is a plus.
  • Ability to handle challenging customer situations with empathy and problem-solving skills.
  • Strong organizational and time management skills.
  • Ability to work in a fast-paced environment and adapt to changes quickly.
  • Proficient in computer systems and customer service software.
  • Customer-oriented mindset and a passion for delivering exceptional service.
  • Ability to work well in a team and collaborate effectively.


Roles and Responsibilities


  • Provide exceptional customer service to all clients and customers.
  • Handle and resolve customer inquiries via phone, email, and chat in a professional and timely manner.
  • Maintain accurate records of all customer interactions and transactions.
  • Handle customer complaints and provide appropriate solutions and alternatives within company policies and procedures.
  • Collaborate with internal teams to address and resolve customer issues.
  • Identify and escalate priority issues to the appropriate channels.
  • Keep up-to-date with company products, services, and procedures.
  • Provide feedback on the efficiency of the customer service process.
  • Strive to meet or exceed customer expectations and achieve customer satisfaction goals.
  • Go above and beyond to ensure a positive customer experience.





About the company

Ez 4 Business Solution is a new generation recruitment consultancy firm, provides end-to-end recruitment assistance. Matching the right set of skills to drive business efficiency. We find top talent with the right skills to ensure our client's business run efficiently.

Industry

Staffing & Recruiting

Company Size

2-10 Employees

Headquarter

Indore, M.P.