Company Overview

Ez 4 Business Solution is a new generation recruitment consultancy firm that provides end-to-end recruitment assistance. Our goal is to match the right set of skills to drive business efficiency for our clients. With a team of 2-10 employees, we have successfully helped numerous companies find top talent to ensure their business runs efficiently. Learn more about us at www.e4b.in.

Job Overview

We are seeking a Customer Service Representative to join our team at Ez 4 Business Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer support and resolving inquiries in a timely manner. This role is based in Bengaluru, Karnataka, India and is a full-time position. We welcome fresher candidates with less than 1 year of experience to apply.

Qualifications and Skills

• Excellent communication skills, both verbal and written.
• Professional phone etiquette and active listening skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Previous experience in customer service or a related field is a plus.
• Ability to handle challenging customer situations with empathy and problem-solving skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and adapt to changes quickly.
• Proficient in computer systems and customer service software.
• Customer-oriented mindset and a passion for delivering exceptional service.
• Ability to work well in a team and collaborate effectively.

Roles and Responsibilities

• Provide exceptional customer service to all clients and customers.
• Handle and resolve customer inquiries via phone, email, and chat in a professional and timely manner.
• Maintain accurate records of all customer interactions and transactions.
• Handle customer complaints and provide appropriate solutions and alternatives within company policies and procedures.
• Collaborate with internal teams to address and resolve customer issues.
• Identify and escalate priority issues to the appropriate channels.
• Keep up-to-date with company products, services, and procedures.
• Provide feedback on the efficiency of the customer service process.
• Strive to meet or exceed customer expectations and achieve customer satisfaction goals.
• Go above and beyond to ensure a positive customer experience.