Remote Support Engineer
Remote Support Engineer284
Applications
284
Applications
Gurgaon, Haryana
Full-Time
Junior (1 to 3 years)
Posted on Jul 27 2022
About the Job
Skills
We are looking for immediate joiner candidates with good communications skill
Profile :
- 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .
- At least 1 to 2 years utilizing chat functionality to service the customer.
- Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
- Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony
- Familiarity with security tools and triaging
- Experience with installation, upgrade, and maintenance of software, hardware and peripherals
Deliverables:
- Utilize control tools to manage and enforce compliance with standards
- Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
- Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures.
- In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
- Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident
About the company
PC Solutions has been in IT solutions and services provider domain for over three decades. We pride ourselves on time bound successful roll out of Digital Transformation journey of our enterprise customers across entire technology spectrum like Digital Solutions Consultancy, Cloud Solutions, App developments and deployments, Networking Solutions, Security Solutions, Systems Integration and Facilit ...Show More
PC Solutions has been in IT solutions and services provider domain for over three decades. We pride ourselves on time bound successful roll out of Digital Transformation journey of our enterprise customers across entire technology spectrum like Digital Solutions Consultancy, Cloud Solutions, App developments and deployments, Networking Solutions, Security Solutions, Systems Integration and Facility Management Services. With our dedicated specialists pool of more than five hundred trained, certified, and rich hands-on experienced resources based in New Delhi and Mumbai; we have completed 2500+ projects pan India and 250+ projects across the globe. We have customers across industrial sectors, segments, and ownership. Our average engagement with a customer is over 5 years. Compliance and certifications to global standards and operating processes are extremely important to us for the benefit, trust, and peace of mind of our customers. We are an ISO/IEC 20000-2011, ISO27001-2013, ISO 9001:2015, CMMi - Level 3 Company with CRISIL SME Rating 1(Highest) financial standing. We enjoy long term and trusted relationships with all the technology major OEMs- HPE, Microsoft, AWS, Citrix, Veritas, and Cisco etc. We keep upskilling our employees and recruit additional talent to facilitate our customers with agile, trusted quality services based on global standards and technologies for smooth Digital transformation journey in growth of their businesses. A pure B4B organization since 1988, we've had customer success and experience in mind since our establishment- we provide quality that you can bank upon. An endorsement of our customer centricity is seen in the fact that our business has primarily been built upon successful customer referrals to new clients. ...Show Less
Industry
IT Services and IT Consul...
Company Size
11-50 Employees
Headquarter
Gurgaon, Haryana
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