ROLE AND RESPONSIBILTITY

• Customer Care Specialist must possess excellent English verbal and written communication skills.
• Must have Customer Centric approach.
• Experienced Candidates (1-3 Years) are preferred
• Experience in International Customer Care Domain will be an added advantage and preferred
• Educational Qualification: Any Degree
• Salary is negotiable as per the experience and skill set.
• To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
• To ensure accurate information being provided with appropriate resolution.
• To maintain queue levels to agreed targets levels

SKILLS

• Compassion, so that customers are able to sense that you really care about them
• Sparkling conversation manner to make customers feel like you can relate to them
• Cool head under pressure to handle the easy and hard times
• 'Can do’ attitude and be willing to do and be your best every day
• Confidence to establish common ground, draw strength from setbacks and influence others