Company Profile:

Drona Infotech is an award-winning IT company founded in 2011 based in Noida. The company offers integrated IT solutions for communication needs of its clients, with a focus on digital transformation and reputation building. They have a young and energetic team of system analysts, developers, designers, and digital marketing experts who work in partnership with their clients to create long-term value for brands, businesses, and culture. Drona Infotech currently serves 1200+ Happy Clients across the globe in different Vertices of businesses.

Role Description

This is a full-time on-site role for a Client Relationship Manager (US Process) at Drona Infotech. The Client Relationship Manager will be responsible for managing relationships with the company's US-based clients, ensuring customer satisfaction and revenue growth. Day-to-day tasks will include working closely with clients to understand their business needs, leading client meetings, and collaborating with internal teams to deliver high-quality IT solutions.

Qualifications

• Strong communication and interpersonal skills
• Experience in client relationship management and account management
• Knowledge of IT services and solutions
• Ability to manage multiple client accounts simultaneously
• Excellent problem-solving and decision-making skills
• Bachelor's degree in business, IT, or related field (Optional)
• Experience working with US-based clients is a plus
• Ability to speak and write in English fluently is essential for this role