Company Overview

Dreamcast is a leading event-tech suite dedicated to empowering event leaders with cutting-edge solutions for scalable events. By focusing on high ROI and exceptional event experiences, Dreamcast ensures that organizers have optimal control to innovate while delivering secure and seamless events. Endorsed by industry giants such as Dell, PwC, and Johnson & Johnson, Dreamcast is committed to creating memorable events with its comprehensive solutions. Based in Jaipur, Dreamcast caters to a global clientele in the IT Services industry.

Job Overview

We are seeking an experienced Client Success Manager to join our team at Dreamcast headquartered in Jaipur. This is a full-time, mid-level position requiring 4 to 6 years of work experience. The ideal candidate will be responsible for managing client relationships and ensuring their success with our innovative event management solutions. The primary objective is to drive client satisfaction and retention within our rapidly growing team.

Qualifications and Skills

• Customer Relationship Management (Mandatory skill) is essential to ensure client satisfaction and foster long-term partnerships.
• Excellent communication skills are vital for effectively conveying complex information and solutions to clients.
• Strong problem-solving abilities enable you to address and resolve client issues efficiently and creatively.
• Proven account management experience is necessary to successfully oversee client accounts and maintain strong bonds.
• Experience in client onboarding helps in seamlessly integrating clients into our systems and solutions.
• Analytical skills for data analysis are needed to identify trends and inform decision-making processes.
• Cross-selling skills will be beneficial in identifying additional business opportunities with existing clients.
• Client retention is key to maintaining a high level of client engagement and satisfaction over time.

Roles and Responsibilities

• Develop and maintain trusted relationships with a portfolio of key clients and ensure their satisfaction.
• Act as a main point of contact for client queries and concerns and provide prompt solutions.
• Coordinate with internal teams, including product development and sales, to align client initiatives.
• Oversee client onboarding processes and ensure a seamless transition to our solutions.
• Monitor client activity and analyze performance to identify areas of improvement or success.
• Identify and implement opportunities for cross-selling and up-selling our services to clients.
• Gather feedback from clients to enhance our product offerings and client experiences.
• Ensure high client retention rates by nurturing relationships and exceeding expectations.