Job Description:

•    Contact potential or existing customers to inform them about a product or service using scripts

•    Answer questions about products or the company

•    Ask questions to understand customer requirements and close sales

•    Enter and update customer information in the database

•    Take and process orders in an accurate manner

•    Handle grievances to preserve the company’s reputation

•    Go the “extra mile” to meet sales quota and facilitate future sales

•    Keep records of calls and sales and note useful information

Requirements and Skills:

•    Proven experience as a telesales representative or other sales/customer service role

•    Proven track record of successfully meeting sales quota preferably over the phone

•    Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

•    Ability to learn about existing company services, and work in a flexible mode 

•    Excellent communication and interpersonal skills

•    Cool-tempered and able to handle rejection

•    Outstanding negotiation skills with the ability to resolve issues and address complaints

•    Any Bachelor's degree