Job Description:

·        Contact potential or existing customers to inform them about a product or service using scripts

·        Answer questions about products or the company

·        Ask questions to understand customer requirements and close sales

·        Enter and update customer information in the database

·        Take and process orders in an accurate manner

·        Handle grievances to preserve the company’s reputation

·        Go the “extra mile” to meet sales quota and facilitate future sales

·        Keep records of calls and sales and note useful information

Requirements and skills

·        Proven experience as a telesales representative or other sales/customer service role

·        Proven track record of successfully meeting sales quota preferably over the phone

·        Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

·        Ability to learn about existing company services, and work in a flexible mode

·        Excellent communication and interpersonal skills

·        Cool-tempered and able to handle rejection

·        Outstanding negotiation skills with the ability to resolve issues and address complaints

·        Any Bachelor's degree