ESSENTIAL FUNCTIONS:

- Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing).

- Tasks and activities are defined and routine.

- Ability to lift up to 50 pounds - Point of contact to receive, review and electronically log customer jobs - Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) - Operate office/production equipment (printer, copier, fax, scan) - Apply asset tags to office equipment and update database - Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary - Process and distribute incoming and outgoing faxes, log for billing purposes - Process basic forms and update information using a PC - Wrap, pack, label, and ship finished product - Collect and submit meter reads - Maintain appropriate supply inventory, distribute supplies as required - Problem solve issues to complete production, delivery, and output requirements - Perform quality inspection before, during and after output of each production run - Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided - Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications - Operate high volume printers and copiers- Estimate, schedule and track incoming production jobs - Track and store jobs as customer requires for reuse at a future date, including file back-up- Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software) - Perform operator maintenance on equipment - Maintain reporting logs and information for billing - Track and store jobs as customer requires for reuse at a future date, including file back-up - Perform minimal training to customer end-users on equipment - May develop work processes or templates - May operate high volume folding and inserting mail equipment SKILLS: - Able to demonstrate Computer Skills- Functional knowledge of PC (keyboard functions, mouse, etc.) - Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel - Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network - Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry - Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer - Able to demonstrate basic math skills (division, multiplication, percentages) - Able to demonstrate business maturity and professionalism- Workers acting as first responders require basic use of MS Office , sufficient to maintain reporting in Excel; web access knowledge and Internet skills, plus proficiency in PC connectivity to printers as well as printer configuration (setting default parameters) EXPERIENCE: Experience in a Customer Service environment (minimum 1 year) EDUCATION: - Minimum: High School Diploma or equivalent. - Required: Post high school technology training or experience