We are hiring for our client in Chandigarh location.

Position: Customer Support Analyst (Voice & Chat)

Location: Chandigarh

Qualification: Only Graduated

Shift: Rotational (5 Days Work)

Salary: 20-23k in Hand

Cab Facility: Yes

Interview Type/Job Type: Walkin/Permanent (Work from Office)

Job Description:

-         Review customer service notes

-         Take appropriate steps to resolve customer's problems

-         Troubleshoot technical/non-technical issues related to customer’s services

-         Communicate effectively and close the loop with clients in case of observations

-         Update status in internal as well as client tools

-         Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

-         Graduate either Fresher/Experienced

-         Good communication and interpersonal skills

-         Ability to quickly and efficiently assimilate process knowledge

-         Professional in conduct/behaviour, appearance and communication

-         Reliability in terms of attendance and timing

-         Flexible for 24x7 shifts

-         Should not have any commitments – part time courses, tuitions, etc. that hamper work performance

-         Good communication skills