We are hiring for our client in Chandigarh location.

Position: Customer Care Executive

Location: Chandigarh

Qualification: Only Graduated

Job Description:

-         Review customer service notes

-         Check status of services on account in diagnostic tools

-         Take appropriate steps to resolve customer's problems

-         Troubleshoot technical issues related to customer’s services

-         Communicate effectively & close the loop with clients in case of observations

-         Update status in internal as well as client tools

-         Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

-         Graduate either Fresher/Experienced

-         Good communication and interpersonal skills

-         Ability to quickly and efficiently assimilate process knowledge

-         Professional in conduct/behaviour, appearance and communication

-         Understanding of web technology and cable setup

-         Reliability in terms of attendance and timing

-         Flexible for 24x7 shifts

-         Should not have any commitments – part time courses, tuitions, etc. that hamper work performance

Preferred Qualifications

-         Basic knowledge of excel

-         Experience in troubleshooting related process

-         Ability to analyse information and evaluate results to choose the best solution and solve problems

-         Good documentation skills