We are hiring with our client in BPO Sector.

Job Title: Customer Service Executive

Location: Marathahalli, Bangalore

Job Type: Full-Time

Shift Timing: Rotational Shifts between 8 AM to 9 PM, 6 Days a Week

Experience Required: Minimum 1 Year of BPO Experience

Language Requirements: Proficiency in English and Hindi

Role and Responsibilities:

·        Handle inbound and outbound customer calls and emails in English and Hindi.

·        Provide excellent customer service & support, addressing inquiries, resolving issues, & ensuring customer satisfaction.

·        Collaborate with team members to meet and exceed service goals and targets.

·        Adapt to different shift timings and rotational schedules as per company requirements.

Qualifications:

·        Minimum 1 year of experience in a BPO/customer service role.

·        Strong verbal communication skills in English and Hindi.

·        Basic understanding of customer service principles and practices.

·        Ability to handle calls and resolve issues in a professional manner.

·        Flexibility to work rotational shifts and adapt to changing schedules.

Preferred Skills:

·        Previous experience in handling customer service in a BPO setting.

·        Good problem-solving skills and a customer-focused attitude.

·        Ability to work effectively both independently and as part of a team.

How to Apply: Interested candidates should send their resume to gaurav.singh@ditinustechnology.com with the subject line "Customer Service Executive Application - Marathahalli ".