Introduction

At Dimaak, we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle outbound calling
• Improve organisational efficiency through diligent observation skills as a tele caller 
• Help the company grow by finding opportunities in customer requirements 
• Resolve complaints, provide solutions and follow up with customers

Responsibilities

• Memorize scripts and customize them for the clients as per the situation while calling.
• Foster relationships with existing clients, and build a rapport with potential clients
• Make reports and documentation based on conversations that took place during calling
• Report the analysis and observation to the team lead
• Adhere to organizational guidelines and methodology while calling
• Generate sales by making cold calls to active or old clients
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Required skills and qualifications

• Bachelor’s degree or high school diploma
• Strong communication skills and command of the English and Hindi language
• Previous experience in a tele caller job or similar role
• Data entry skills to complement the telecalling work
• Ability to close sales through the right negotiation skills
• Looking for Freshers/ Experienced
• Work location – Perungudi / Work from office
• Work Timing – Mon – Sat (10 AM – 7 PM)
• Additional language is 
• If you’re interested kindly share your resume to hr@dimaak.com      
• Looking for immediate joiners.
• Salary as per Market Standards.