As a Key Relationship Manager - Sales for Premium Aluminum PVC Door Window & Facade Systems, your primary responsibilities would involve managing relationships with clients and ensuring their satisfaction with the products and services provided by Skyvue Fenestration​. Here's a detailed job profile:

Retail Partner Development

• Skyvue Fenestration prides itself in having the leading businesses as their retail partners across regions. E.g. Panchkula, Mohali, Karnal, Delhi etc.
• As a key account manager, you shall act as a single point of contact between the partner and Skyvue.
• Handle partner growth and development
• Ensure availability & development of marketing tools
• Handle, track and close partner leads and referrals
• Build and maintain strong, long-lasting client relationships.
• Identify new markets and partners for growth of business

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Act as the main point of contact for clients, addressing any inquiries, concerns, or requests they may have.
• Regularly communicate with clients to understand their needs and preferences.
• Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients.

Project Coordination:

• Collaborate with internal teams such as sales, design, and production to ensure timely delivery of projects.
• Coordinate with clients to gather project requirements and specifications.
• Manage project timelines and ensure that projects are completed within budget and according to client expectations.

Quality Assurance:

• Ensure the quality of products and services delivered to clients meets or exceeds their expectations.
• Address any quality issues or concerns raised by clients promptly and effectively.

Problem Resolution:

• Handle client complaints and resolve issues in a timely and professional manner.
• Work with internal teams to investigate the root cause of problems and implement corrective actions to prevent recurrence.

Market Research and Analysis:

• Stay updated on industry trends, market dynamics, and competitor activities.
• Conduct market research to identify potential clients and new business opportunities.
• Analyze client feedback and market data to identify areas for improvement and innovation.

Sales Support:

• Provide support to the sales team by assisting with client presentations, proposals, and negotiations.
• Participate in sales meetings and contribute insights from client interactions to refine sales strategies.

Documentation and Reporting:

• Maintain accurate records of client interactions, transactions, and communications.
• Prepare regular reports on client satisfaction, project status, sales performance, and other relevant metrics.
• Present reports to senior management to provide insights and recommendations for improvement.

Customer Satisfaction and Retention:

• Monitor customer satisfaction levels and take proactive measures to address any issues that may arise.
• Develop strategies to enhance customer loyalty and retention.

Training and Development:

• Provide training and guidance to junior staff members involved in client sales.
• Continuously enhance your own knowledge and skills through training programs, workshops, and industry certifications.

Compliance and Ethics:

• Ensure compliance with all relevant laws, regulations, and company policies.
• Uphold ethical standards in all client interactions and business dealings.

Requirement Must:

Educational

• Must be a graduate, preferably a post graduate
• Candidates with civil/mechanical engineering backgrounds shall be preferred.

Skills

• Excellent communications skills
• Strong computer and IT related skills
• Must have strong inter personal skills

Experience

• Must have a minimum of 3 years’ experience dealing with premium products categories of HNI clients
• Candidates from building materials sector will be preferred

CTC-

Overall, as a Key Relationship Manager - Sales, your role is pivotal in ensuring that clients receive exceptional service and support throughout their engagement with the company, ultimately contributing to satisfaction, loyalty, and business growth.