Job Profile: Business Development Executive

Location: Remote

Job Type: Full-time

About Us:

Quest Digiflex Pvt. Ltd, is a leading IT services firm that provides a wide range of technology solutions to clients across the United States. Our focus is on delivering high-quality IT support, managed services, and consultancy to ensure our clients' success in the ever-evolving tech landscape.

Position Summary:

We are seeking a motivated and experienced IT Calling Voice Process Specialist to join our team. The ideal candidate will have excellent communication skills, a thorough understanding of the IT industry, and the ability to engage effectively with US-based clients. This role involves making outbound calls to potential clients, providing information about our services, and generating leads.

Key Responsibilities:

1. Outbound Calling:

  - Conduct outbound calls to potential clients in the US market.

  - Engage with prospects to understand their IT needs and present appropriate solutions.

2. Lead Generation:

  - Identify and qualify potential leads through effective communication and questioning.

  - Schedule appointments for the sales team to further discuss potential opportunities.

3. Client Engagement:

  - Build and maintain positive relationships with potential and existing clients.

  - Provide detailed information about our IT services and address any questions or concerns.

4. Market Research:

  - Conduct research to identify potential clients and industry trends.

  - Update the CRM system with accurate information about client interactions and leads.

5. Reporting:

  - Prepare and submit regular reports on call activities, lead generation, and client feedback.

  - Collaborate with the sales and marketing teams to improve strategies and processes.

Qualifications:

- Bachelor’s degree in IT, Business, Communications, or a related field.

- Minimum of [1] years of experience in a voice process role.

- Excellent verbal communication skills with a neutral accent.

- Strong understanding of IT services and solutions.

- Proven track record of meeting or exceeding targets in a calling process.

- Proficiency in using CRM software and other related tools.

- Ability to work in a US time zone.