We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

• Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
• Assist our customers by understanding their products/services and providing accurate information to them.
• Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
• Empathize with customers and provide excellent customer service.

Requirements:

• Minimum high school diploma or equivalent.
• 2+ years of Chat Support experience is a must.
• Excellent written and verbal communication skills in English are compulsory.
• Comfortable using live chat support software and multitasking between multiple chat windows.
• Previous experience in web chat support for foreign clients would be a plus.
• Candidates with a background in international live chat support will be given preference.
• Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
• Willingness to adapt to new processes, tools, and client requirements.

Screening Questions

Expected salary?

Notice period?

Current salary?

How many years of Live chat experience do you have?

Will you be able to reliably commute to Noida (UP) for this job?