Company Overview

Dhrupad Technologies is a leading IT services provider based in Guwahati, Assam. Since our inception in 2015, we have been offering world-class IT-enabled services to clients from across the globe. With a focus on business and professional ethics, we strive to deliver the best support services and ensure customer delight. We have a dedicated team of highly trained and experienced technology experts.

Job Overview

We are looking for a Customer Support Associate to join our team at Dhrupad Technologies. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Guwahati, Assam, India.

Qualifications and Skills

• 1 to 3 years of experience in customer support or a related role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Demonstrated empathy and customer-centric approach
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and organizational skills

Roles and Responsibilities

• Handle customer inquiries and resolve issues via email, and live chat
• Provide excellent customer service and ensure customer satisfaction
• Identify and escalate priority issues and ensure they are resolved promptly
• Maintain a high level of product knowledge to effectively assist customers.