Job Overview

Qualifications and Skills

• Strong communication skills to effectively interact with clients and team members.
• Proven problem-solving abilities to address and resolve customer queries promptly.
• Empathy to understand and address customer concerns sensitively and professionally.
• Patience to handle customer queries and provide thorough solutions without haste.
• Effective time management skills to balance workload and meet deadlines.
• Conflict resolution skills to resolve disputes and maintain positive customer relationships.
• Strong attention to detail to ensure accurate and consistent service delivery.
• Adaptability to adjust to different customer personalities and changing work demands.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and effective manner.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Meet personal/team sales targets and call handling quotas.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.