Core Responsibilities:

Help facilitate and maintain relationships between DevCare and our Vendors/Partners

Monitor vendor performance KPIs

Train and onboard vendors to DevCare’s Vendor Management System (D-VMS)

Facilitate communication between technical teams and the business team as needed

Perform user acceptance testing for D-VMS future releases

Support vendor users and business units as necessary

Arrange internal/external meetings

Communicate and document issues or new requirements in reference to D-VMS and notify vendors and business teams of the resolution

Create standard operating procedures

Desired Skills and Education

Good communication skills, written and verbal

Sense of urgency when responding to management and vendor contacts alike

Ability to work across multiple teams as needed

Must be flexible to work shifts based on business needs

Computer literacy and overall technical understanding

Strong analytical mindset

Proficiency in Microsoft Office Suite, especially Excel

Bachelor’s degree in business or a technical vocation or commensurate experience

2-5 years in a business administration or technical support role