Company Overview

Destino Infotech Pvt Ltd is a forward-thinking company in the Software Development and BPO industry, dedicated to empowering businesses by providing vital digital assets. Our mission is to enhance online growth for industries of various scales. With a team size of 11-50 employees, our headquarters is located in the bustling city of Mumbai, Maharashtra. Discover more about how we can aid your business at our website.

Job Overview

We are seeking a dedicated and proactive Counsellor to join our team in Mumbai, Malad. The position is a full-time, junior-level role, ideal for individuals with up to a maximum of 6 years of work experience. As a Counsellor, you will play a key role in enhancing client relationships and supporting our mission to grow businesses online.

Qualifications and Skills

• Proven experience as a counsellor (Mandatory skill) in a professional setting, with a focus on engaging with clients and addressing their needs.
• Experience in handling front desk tasks (Mandatory skill) ensuring smooth office operations and providing administrative support when needed.
• Proficiency in managing reception duties (Mandatory skill), including greeting clients and directing them appropriately.
• Exceptional active listening skills to understand clients' challenges and provide appropriate solutions and support.
• Strong communication skills with the ability to clearly articulate information and build rapport with clients and team members.
• Excellent problem-solving abilities, demonstrating creativity and resourcefulness in addressing client concerns.
• Experience in sales, particularly in understanding client needs and offering tailored solutions to drive business growth.
• Front sales experience for effectively engaging potential clients and generating interest in our digital services.

Roles and Responsibilities

• Engage with clients to understand their business needs and provide tailored digital solutions to promote growth.
• Handle front desk operations efficiently, ensuring a welcoming environment for all visitors and clients.
• Manage reception duties by greeting visitors, addressing inquiries, and routing them to the appropriate departments.
• Assist in sales by understanding client requirements and proposing suitable products or services to meet their objectives.
• Foster strong relationships with clients to ensure their ongoing engagement and satisfaction with our services.
• Collaborate with team members to develop strategies that address client challenges and improve service delivery.
• Maintain accurate records of client interactions and transactions to ensure consistency and follow-up on client needs.
• Continuously update knowledge of industry trends to provide insights and recommendations to clients.