Company Overview

The Deltin, Daman is a part of the esteemed Delta Corp Limited family. With 176 spacious rooms, the hotel offers the epitome of luxury. Boasting the largest banquet facility in the area, two stylish bars, three specialty restaurants, opulent suites, and a meandering pool, every aspect of this hotel has been designed to fulfill the needs and desires of its visitors.

Job Overview

The Deltin Daman is looking for a Front Office Supervisor to join our team. With a prestigious reputation for providing exceptional service and luxury, we are seeking a talented individual to oversee the daily operations of our front desk and ensure a smooth and efficient check-in and check-out process for our guests.

Qualifications and Skills

• Previous experience in a similar role in the hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Familiarity with IDS software or similar hotel management systems
• Ability to handle guest inquiries and complaints with professionalism and empathy
• Detail-oriented with exceptional organizational skills
• Ability to multitask and prioritize tasks effectively
• Flexibility to work in shifts, including weekends and holidays
• Fluent in English and local language

Roles and Responsibilities

• Supervise and manage the daily operations of the front desk
• Oversee the check-in and check-out process to ensure efficiency and exceptional guest experience
• Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
• Train, coach, and support front desk staff to provide outstanding service
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain the cleanliness and organization of the front desk area
• Assist in creating and implementing policies and procedures to improve operational efficiency