Desktop Engineer

Location:

 Global

DESCRIPTION

Responsible for all aspects of endpoint management and configuration at TSI sites across the US, Philippines and India.    

PRINCIPAL RESPONSIBILITIES

·         

·        Manage, construct, test and deploy group policy updates for PCs.

·        Administer System Center Configuration Manager (SCCM).

·        Prepare deployment packages and self-service installs in SCCM.

·        Perform desktop software rollouts.

·        Administer software patch deployment.

·        Administer Trend Micro (AV, Enforcement Agent, DLP)

·        Analyze and implement solutions for desktop software application rollouts.

·        Identify and administer global registry updates where required.

·        Setup and maintain role based access for all business lines.

·        Document end user support processes and procedures and maintain a knowledge base.

·        Ensure compliance with vulnerability scan requirements where applicable.

·        Assist end user support technicians with troubleshooting, issue resolution, guidance, and best practices.

·        Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

·        Knowledge, understanding, and compliance with TSI policies and procedures.

·        Make recommendations to implement improved processes.

·        Perform other duties as assigned by management.

Qualifications

·         

• 1-5 years of end user/desktop support experience required.

·        Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.

• Excellent troubleshooting skills required.
• A+, MCDST, or equivalent certification preferred.
• Experience working with SCCM preferred.
• Experience with large-scale high availability environments (5000+ end points).
• Experience with end user computing backup solutions is a plus.
• Experience with enterprise level Windows 10 upgrades is a plus.
• Experience supporting on premise and work at home employees is a plus.  
• Very strong service-oriented skillset.
• Deep knowledge of IT security for end user computing devices.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

WORK ENVIRONMENT

·        Office environment.

·        Ability to lift and/or move 20 pounds with or without accommodation.

·        Ability to travel.

·        Ability to be on call 24 hours a day on a 7–day rotating schedule.