India&#39;s Largest Extreme Adventure Park. Experiential Hospitality with 6 five star Resorts that is now open for bookings!

Job Description	 	 Job Title: Duty Manager - FO	 	 Function: Front Office	 	 Location: Lonavala	 	 	 	 Primary Purpose	 	 	 	 To ensure a high quality, consistent and personalized experience for all our guests and coordination with all other departments of the resort thereby contributing to and supporting operations 	 	 	 	 Major skills and accountabilities of position (4-6 major accountabilities)	 	 	 	 Should have proficiency in MS Office, Knowledge of electronic hotel reservation system and inventory management systems. 	 	 	 	 Should have Ability to focus attention on guest needs, remaining calm and courteous at all time. 	 	 	 	 Should able to lead team, ability to work independently, strong interpersonal and problem solving abilities.	 	 	 	 Should be highly responsible and reliable. Should able to work cohesively with fellow colleagues as part of a team. 	 	 	 	 Should have excellent communication skills and knowledge of health and safety and security procedures.	 	 	 	 Duties and Responsibilities	 	 	 	 Should consistently offer professional, friendly and engaging service to guests.	 	 	 	 Ensure all VIP guests are met on arrival and should manage, record and resolve promptly all guest complaints.	 	 	 	 Should monitor Guest satisfaction reports and implement actions to improve results.	 	 Should stay current with all hotel products, services, policies and emergency procedures.	 	 	 	 Should ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.	 	 	 	 Should be able to communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.	 	 	 	 Should be able to handle, record and follow through with management issues or emergencies that arise.	 	 	 	 Should follow department policies, procedures and service standards	 	  	 	 Work relations (context - main interfaces - functional report)	 	 Reports to Assistant Manager FO.	 	 Interfaces strongly with guests and departmental employees.	 	 	 	 Key figures - provide key data of the job e.g. budget, number of reports etc	 	 Financials - (Figures/% to be discussed)	 	 Guest Satisfaction Scores - (Figures/% to be discussed)	 	 Employee Satisfaction Scores - (Figures/% to be discussed)	 	 	 	 Key success factors - how is the success in the position measured	 	 Financials - (Figures/% to be discussed)	 	 Guest Satisfaction Scores - (Figures/% to be discussed)	 	 Employee Satisfaction Scores - (Figures/% to be discussed)	 	 	 	 Experience and qualifications required for the job	 	 Should be a Hotel Management Graduate or equivalent. Experience in hotel, leisure with experience of 6-7 years. Previous role as a senior supervisor or Duty Manager in a similar quality hotel	 	 Approval	 	 	 	 	 	 	 	 Name and signature of incumbent : 			Name and signature of direct supervisor :		 	 Date:										Date:

<h1>Job Description for Housekeeping&nbsp;Room Attendant&nbsp;</h1>JOB TITLE: <a href="https://setupmyhotel.com/homepage/hotel-management-glossary/chambermaid.html" rel="noopener noreferrer" target="_blank">Room Attendant</a> / <a href="https://setupmyhotel.com/homepage/hotel-management-glossary/chambermaid.html" rel="noopener noreferrer" target="_blank">Room Boy</a> ROOM BOY&nbsp;DUTIES AND RESPONSIBILITIES: <ul><li>Enters and prepares the room for cleaning.</li><li><a href="https://setupmyhotel.com/homepage/hotel-management-glossary/dust.html" rel="noopener noreferrer" target="_blank">Dusts</a> the room and furniture.</li><li>Replenishes <a href="https://setupmyhotel.com/homepage/hotel-management-glossary/guestroom.html" rel="noopener noreferrer" target="_blank">guestroom</a> and bath supplies.</li><li>Cleans the bathroom.</li><li>Cleans the closet.</li><li>Vacuums and racks the carpet.</li></ul>

As a front desk or front office associate, you are&nbsp;responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cAs a front desk or front office associate, you are&nbsp;responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments.ash payments.

Della Adventure & Resorts Pvt Ltd

Duty Manager

Housekeeping Associate

Front Office Associate