Customer Care Executive
Customer Care Executive52
Applications
52
Applications
Pune
Full-Time
Fresher (0 to 1 years)
₹ 2L - ₹ 2L (Per Year)
Posted on Jul 13 2022
About the Job
Skills
Responsibilities: Customer Care II Problem Solving
• Need Excellent English Communication
• Managing incoming calls and customer service inquiries
• Provide information about products and services, take/cancel orders, and record details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
About the company
DBS MINTEK PVT LTD is an international call center based in Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company. Well equipped with the state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns. DBSâs existing operation is a 1200 workstation facility, which would be scaled up by another 200 in a short span of time. It currently owns three ...Show More
DBS MINTEK PVT LTD is an international call center based in Mumbai & Pune, India. Incorporated in 2008 as a Private Limited Company. Well equipped with the state-of-the-art technology with the capacity for fast ramp-up and rollout of new campaigns. DBSâs existing operation is a 1200 workstation facility, which would be scaled up by another 200 in a short span of time. It currently owns three centers with a total capacity of around 1200 seats.
We are based out of Mumbai & Pune in two different places of major ITES and BPO activity in the country. We also cater to various other processes such as customer care, tech support, Debt collection, Surveys, corporate reception, and messaging in the Inbound call center domain. In the outbound call center, we cater to direct telemarketing, Upsell/cross-sell, direct mail follow-up, appointment scheduling, and surveys.
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Industry
Telecommunications
Company Size
201-500 Employees
Headquarter
Pune
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