Roles and Responsibilities:

• Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
• Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly, ensuring minimal turnaround time.
• Engage with customers before and after sales via various channels (calls, emails, social media, etc.) to address queries, complaints, and feedback efficiently.
• Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses, ensuring smooth operations and customer satisfaction.
• Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto, leveraging customer feedback for continuous improvement.
• Utilize CRM systems to track customer interactions, schedule follow-ups, and analyze data to identify improvement areas or sales opportunities.
• Collaborate closely with sales and marketing teams to maintain a consistent and high-quality customer experience.

Required Skills:

• Customer-focused personality, dedicated to offering exceptional service.
• Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
• Proficient in handling consumer complaints, with experience in cold calling and email communication.
• Strong communication skills in English & Hindi / English & Tamil.
• Expertise in sales conversion techniques to maximize revenue opportunities.
• Proven experience in a customer service role, preferably in a similar industry.
• Familiarity with CRM software and practices.
• Any other language would be considered a plus.