Job description

Overview

The role of a Customer Experience (CX) Specialist is to ensure that the technology team, the marketing team, and the customer service team all follow a buyer-centric approach and deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the travel club member's journey.

The CX Specialist is a professional who optimizes every touchpoint within the customer journey. From the initial point of contact to post-purchase support, the CX Specialist focuses on each interaction which prospects, clients, and client's members have with our organization.

Essential Skills

1. Strong understanding of the travel industry from the consumer perspective.
2. Strong empathy and listening skills.
3. Strong collaboration and management skills.
4. Ability to be flexible and adjust quickly to changing situations.
5. Ability to work quickly to address new issues and opportunities.
6. Good data management and analysis skills.